Question 1

How fast can we be up and running?

Accepted Answer

Most businesses are live within 24 hours. Our team imports your existing stock from Excel or CSV, configures your settings, and runs a 30-minute onboarding session with your staff. Whether you are on PharmTrack or PillarOS, you will be operating confidently on day one.

Question 2

What happens when the internet goes down?

Accepted Answer

Nothing stops. Both PharmTrack and PillarOS are built offline first, meaning you keep scanning barcodes, processing M-Pesa payments, and issuing WhatsApp receipts even with zero connectivity. The moment your connection returns, everything syncs automatically to the cloud.

Question 3

Can I manage multiple branches from one place?

Accepted Answer

Yes. Both products give you a unified dashboard for all your locations. View consolidated stock levels, compare branch performance, and manage staff access across every outlet from a single screen on your phone or laptop.

Question 4

Is my data safe if my device is lost or damaged?

Accepted Answer

Completely. All data continuously syncs to enterprise grade cloud servers. A broken laptop or stolen phone does not mean lost data. Simply log in from any device and pick up exactly where you left off, with every record intact.

Question 5

Does Pillar Software build custom software beyond PharmTrack and PillarOS?

Accepted Answer

Yes. While PharmTrack and PillarOS are our flagship products, we design and develop tailored POS systems, modern websites, business automation tools, and web applications for retail, healthcare, logistics, and more across Kenya. Every solution is built around your actual workflow, not a generic template.

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